Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎12-30-2012
My Device: curve 9300
My Carrier: telcel


i´m having a problem with my bb i can´t use none of the applications like facebook or twiiter for bb or even the internet explorer and when i go with my service provider they just says don´t use it use the preloaded explorer of us ...  its fine for them cuz in that way they took my money but whit the apps of bb i didn´t spend so it´s something i can do ... to recover the use of my bb apps??????

any sugestion will be of help 

Guru II
Posts: 22,043
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: malfunction

You need a BlackBerry Data plan with Telcel in order to use those apps. You may be able to use them over wifi but without a data plan you won't be able to use them when mobile.

1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!