11-05-2012 08:38 AM
Recently, the volume buttons, pause/play, fast forward and rewind media keys only work when I am on the Now Playing screen whereas they were working on every other screen in the past; even when my phone was locked. I don't know why it's suddenly not working, can someone please help me to get them to work again? I have done the battery pull out thing and it hasn't helped and whenever I switch on my phone it tells me there was a problem with the key presses and it's really getting to me now because I love music nd totally love my phone . PLEASE HELP
11-08-2012 07:56 AM
Sorry to hear about your issue.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo