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BlackBerry® OS Smartphones

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Contributor
Posts: 11
Registered: ‎08-20-2012
My Device: torch 9810
My Carrier: mtn

media player keeps freezing

My media player keeps freezing when playing music for longer than around 30 min its happened every day since I upgraded the software to os 7.1 any ideas on what's causing this? At one stage it froze said it was buffering and then my hole phone rebooted and I have tried a battery pull but I shouldn't have to do it every day 3 or 4 times a day...
Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: media player keeps freezing

Hi Bluebabes,

 

It sounds like there may have been an issue with the software installation. To resolve the issue with the media player on your BlackBerry® Torch™ 9810 smartphone, please back up using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Hope this helps.


-FS


 


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