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New Contributor
Posts: 4
Registered: ‎05-30-2014
My Device: 9720
My Carrier: t mobile

media sync

my computer has recognised my device but when opened it does not show its content and is not recognised for media sync. how do i fix this problem?

Forums Veteran I
Posts: 1,677
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.3.2.2876), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: media sync

[ Edited ]

Hello mohammedadel

 

This article will guide you how to sync media. KB11879 Mass storage mode

 

We hope that helps. Good luck. 


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Self Support: Knowledge Base & Manuals

New Contributor
Posts: 4
Registered: ‎05-30-2014
My Device: 9720
My Carrier: t mobile

Re: media sync

despite your help, on my phone when clicking the menu button on going to storage after plugging in the cable, there is no mass storage mode option but rather an 'enable media sync' option which does not allow me to do much.