12-31-2011 08:58 AM
01-05-2012 10:03 AM
Welcome to the BlackBerry Support Community.
Have you tried reinserting your battery and testing again? If so, try backing up your device via the BlackBerry Desktop Software and performing a clean reload of your device software. http://bbry.lv/bpv7DT Make sure to test playing media before restoring any data from your backup file.
If this does not resolve the issue, you may want to contact your wireless provider for other options.
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