07-28-2013 09:04 AM
07-30-2013 09:48 PM
Hello maria_001 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your media card.
Remove the media card and the battery. Reinsert both. After the reboot are you able to see your files?
If you connect your device to a computer to use Mass Storage mode, does the computer detect the media card? If so, does the BlackBerry folder appear to be hidden?
Does another media card show files in your device? Or your media card show your files in another device?
07-30-2013 10:03 PM
08-06-2013 11:59 AM