06-05-2009 02:20 PM
all of a sudden my blackberry button on the bottom of the phone stopped working, one second it was working and the next it wasn't. I have tried removing and replaceing the battery a couple of times with no success. All the other buttons and the touch screen seem to be working properly. Any Ideas??? I must say I thought I was insulated from all the problems everyone else was having. I guess it'sy turn.
06-05-2009 02:32 PM
When you did the batt-pulls, was the BB ON (e.g., with the homescreen showing)? If not, do it that way.
Otherwise -- are you feeling any click at all when you press the button? If not, then it's probably a hardware issue requiring warranty evaluation with your carrier/place-of-purchase.
06-05-2009 02:38 PM
06-05-2009 02:42 PM
Wait -- the keyboard clicks? The keyboard has nothing to do with the BBKey...
And yes, you did the batt-pull -- but my question was the state of your BB when you removed the battery...it makes a difference.
06-05-2009 02:56 PM
OK...the BBKey clicks like normal and just like the other 3 hard keys. Check.
The homescreen is the screen with all of the icons displayed...email, options, media, etc. etc. etc. (Homescreen is the official term.) However many rows of icons you've configured for, that's the screen to best be on when you pull the battery. Some people press the red power button and power down first before pulling the battery -- this is not the recommended method. With the homescreen displayed, that's the recommended state to be in when pulling the battery. I just want to be certain that the batt-pulls you've done were with the BB in that state...otherwise, the batt-pulls may not have been as useful for the problem.
06-05-2009 03:13 PM