08-28-2009 04:16 PM
I just got a blackberry tour and am switching from a non-blackberry pda. on the tour all my work emails are flowing directly into the main message inbox but unfortunately so is all the email from my 3 other personal emails. additionally each of the personal emails has its own inbox but i can't seem to be able to break my work email out into its own inbox at least. i understand the benefit for some having everything flowing thru one box but i don't like to even think about personal emails while i am trying to work. with all the spam that still gets thru, is just awful not being able to seperate them out.
i have been cruising thru this support site and seen some notes about it not being possible to do on other models, and yet possible on older models? and if you are using enterprise (no) versus pop (yes).
Is it STILL true that this can't be managed so enterprise mail goes into its own folder? if so, i have to return this device. (((
Solved! Go to Solution.
08-28-2009 04:24 PM
Hi and Welcome to the Forums!
FYI -- The issue is irrelevant to the device model.
By default, BES email is put only into the Messages icon/app. BIS emails are placed into their own icons, but they remain contained in the main Messages app. This is how it works by default. It is not redundant -- rather, think of Messages as the catch-all place, with the independent BIS icons being a filter, pulling (from Messages) to them only the messages that pertain to them...but if you act on an email (read, delete, etc.) in one, the change will be reflected in the other.
Your BES Admin can push a BES-only email icon to your device. This solution is free, but must be conducted at the BES server, and will affect all users on that BES server.
Or you can get the Empower BES Inbox application (if they have a version compatible with your specific BB). This solution costs (per user), but does not require a change at the server, and only affects the one user.
Neither solution will do anything about Messages -- it will continue to contain everything that it today contains. All they will do is activate an additional icon on your homescreen that is a filter for your BES-only emails. You can hide or move the Messages icon/app somewhere out of the way, but beware -- there are more than just emails that arrive in Messages...there will come a day when you have a new message flag and only by digging through Messages will you be able to find that message.
Hopefully that helps explain how it all works!
08-28-2009 04:37 PM
thanks so much, this clearly addresses my problem. NOW, if only I didn't have to pay 20 bucks to get this relief! at least it gives me the opportunity to consider keeping the device. thanks.
09-09-2009 05:38 PM
Me again, I trialed this and it works pretty good. went to buy it and had an with the download and getting it installed. have emailed them but there is no tech support number. and they don't seem to respond to emails. anyone have an inside track to how to contact the folks on the phone at getempower.com????? otherwise i just lost 20 bucks.
09-10-2009 09:53 AM