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Contributor
Posts: 18
Registered: ‎08-28-2009
My Device: Tour
Accepted Solution

message inbox - how do you seperate work and personal emails w/enterprise activation

I just got a blackberry tour and am switching from a non-blackberry pda.  on the tour all my work emails are flowing directly into the main message inbox but unfortunately so is all the email from my 3 other personal emails.  additionally each of the personal emails has its own inbox but i can't seem to be able to break my work email out into its own inbox at least.  i understand the benefit for some having everything flowing thru one box but i don't like to even think about personal emails while i am trying to work.  with all the spam that still gets thru,  is just awful not being able to seperate them out. 

 

i have been cruising thru this support site and seen some notes about it not being possible to do on other models, and yet possible on older models?  and if you are using enterprise (no) versus pop (yes).  

 

Is it STILL true that this can't be managed so enterprise mail goes into its own folder?   if so,  i have to return this device.  Smiley Sad(((

Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: message inbox - how do you seperate work and personal emails w/enterprise activation

Hi and Welcome to the Forums!

 

FYI -- The issue is irrelevant to the device model.

 

By default, BES email is put only into the Messages icon/app. BIS emails are placed into their own icons, but they remain contained in the main Messages app. This is how it works by default. It is not redundant -- rather, think of Messages as the catch-all place, with the independent BIS icons being a filter, pulling (from Messages) to them only the messages that pertain to them...but if you act on an email (read, delete, etc.) in one, the change will be reflected in the other.

Your BES Admin can push a BES-only email icon to your device. This solution is free, but must be conducted at the BES server, and will affect all users on that BES server.


Or you can get the Empower BES Inbox application (if they have a version compatible with your specific BB). This solution costs (per user), but does not require a change at the server, and only affects the one user.


Neither solution will do anything about Messages -- it will continue to contain everything that it today contains. All they will do is activate an additional icon on your homescreen that is a filter for your BES-only emails. You can hide or move the Messages icon/app somewhere out of the way, but beware -- there are more than just emails that arrive in Messages...there will come a day when you have a new message flag and only by digging through Messages will you be able to find that message.

Hopefully that helps explain how it all works!

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 18
Registered: ‎08-28-2009
My Device: Tour

Re: message inbox - how do you seperate work and personal emails w/enterprise activation

thanks so much, this clearly addresses my problem.  NOW, if only I didn't have to pay 20 bucks to get this relief!  at least it gives me the opportunity to consider keeping the device.   thanks.

 

 

Contributor
Posts: 18
Registered: ‎08-28-2009
My Device: Tour

Re: message inbox - how do you seperate work and personal emails w/enterprise activation

Me again, I trialed this and it works pretty good.  went to buy it and had an with the download and getting it installed.   have emailed them  but there is no tech support number.  Smiley Sad   and they don't seem to respond to emails.    anyone have an inside track to how to contact the folks on the phone at getempower.com?????     otherwise i just lost 20 bucks.  Smiley Sad

Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: message inbox - how do you seperate work and personal emails w/enterprise activation

Oh my...that does not sound good. My experience did not require ever contacting them...I used the trial, but never upgraded to the paid version as I was able to convince our BES admins to implement the server-level solution. I suppose you could lodge a complaint through your payment method (credit card company, PayPal, etc.)?

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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