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New Contributor
Posts: 6
Registered: ‎08-23-2008
My Device: Not Specified
Accepted Solution

message stuck

I can't erase a message from my home screen.  When I open the message and delete, confirm delete, it's still on the home screen.  How can I get it off?
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: message stuck

Hi and welcome to the forums!

Try removing your battery from the device while it is ON,

leave it out for a minute, then replace. Leave the device reboot 1-3 minutes.

See if the indicator is there, or if you can remove it.

Please let me know!

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

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New Contributor
Posts: 6
Registered: ‎08-23-2008
My Device: Not Specified

Re: message stuck

I thought removing the battery resets the blackberry?  Will this erase all my info (i.e. appointments, messages, etc)?
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: message stuck

No, trust me, it's a fix for digital devices, used on this forum all the time. If you are unsure, backup your device then try it.

Please let me know,

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Forums Advisor III
Posts: 1,267
Registered: ‎06-19-2008
My Device: AT&T BOLD OS 4.6.0.167

Re: message stuck

No it will not reset your phone like that.  Think of it as the same thing happens when you turn your computer on, it just reconfigures everything.
~Lorrie~ Master of All Things Blackberry!
New Contributor
Posts: 6
Registered: ‎08-23-2008
My Device: Not Specified

Re: message stuck

Funny that you mentioned backing up...That was going to be another question of mine.  I had the blackberry software installed from when I had my old model (8100).  I wasn't sure if the software I got w/ my curve was updated so I tried to install it.  It wouldn't work.  Then I tried to use the one I already have on my computer and it kept saying that there was no USB connection, but it was.  My blackberry showed it was hooked up, but it wasn't recognized on my computer so I couldn't do the backup or anything from my device to my PC.  Any ideas?  In the meantime I'll do the batterie removal like you said and get back to you on that.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: message stuck

Please specify your PC and operating system. (MAC windows etc.)

What version of Desktop software did you install (from the CD with the Curve) ?

Please let me know!

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 6
Registered: ‎08-23-2008
My Device: Not Specified

Re: message stuck

ok, the message problem has been resolved, thank you for that.  As for the PC, it's Windows.  I have no idea what version the original software was because I can't find it.  It was from about 3 years ago.  I was going to uninstall it and re-install the new one, but I think I have a bad disk because my computer won't even read it.  And my hard drive is fine, it can read other cd's.
Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: message stuck

Good deal about the indicator.

 

Go here for the Desktop software you want 4.5

 

https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

 

Go here for the latest USB drivers (english)

 

Download Software

 

If this answers your questions, please take a minute and resolve the thread using the options over the Kudo's star.

If not, feel free to ask for more information!

Thanks!

 

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

New Contributor
Posts: 6
Registered: ‎08-23-2008
My Device: Not Specified

Re: message stuck

do I want the one that says: Desktop Manager 4.5.0 B16 English - With Media Manager
or BlackBerry USB and Modem Drivers ENG (DM4.5 B13)
or Blackberry Device Manager ENG 4.5.0.13

sorry, I'm so confused....