Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎09-13-2008
My Device: Not Specified

messages call logs emails conversations all randomly deleted

Twice over the past 2 days, call logs, text messages, messenger conversations and random emails suddenly got deleted. I was using the phone as normal and suddenly it all got deleted. Is there any way to retrieve the lost data? And is there anyway to prevent this from happening again as it is very inconvenient.
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: messages call logs emails conversations all randomly deleted

You're facing memory constraints in your device. Perform the following steps -

 

  1. Give a soft reset by removing the battery for 30sec.
  2. Check how much memory is free in your device to Options -> Status -> Free Memory. To view all the database size go to Option -> Status -> click Menu button then select Database Sizes
  3. Delete less frequently used application. To delete go to Options -> Advanced Options -> Applications -> highlight the application you want to delete -> click Menu and select Delete
  4. If you stored your picture in device memory them move them to your media card

 

Check the below Knowledge Bases -

 

How to qualify low memory situations on the BlackBerry smartphone

 

How to maximize free space and battery power on the BlackBerry smartphone

 

Call and SMS logs disappear when BlackBerry smartphone is low on memory

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

Highlighted
Guru II
Posts: 22,025
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: messages call logs emails conversations all randomly deleted

Another good link for fixing your memory woes is here:

 

http://www.blackberryforums.com/general-blackberry-discussion/112029-optimize-your-bb-setup-max-memo...


--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!