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Contributor
Posts: 14
Registered: ‎01-20-2013
My Device: curve 8520
My Carrier: globe telecom PH

messages stored on sim deleted after battery pull?

Hi, I have encountered this problem for the second day today. Messages stored on my sim/ device from a particular contact keep getting deleted. Please note that the msgs fr the other senders are intact on both sim and device memory.


Posted from my Curve 8520
Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: messages stored on sim deleted after battery pull?

Hello mynameischrissie and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue with SMS on your device.

 

To clarify, are ALL SMS deleting from this contact or just older messages within the SMS chat? 

 

Have you ever received an error your SIM card storage is full in regards to saving your SMS?

 

Thanks!

-HMthePirate

 

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Contributor
Posts: 14
Registered: ‎01-20-2013
My Device: curve 8520
My Carrier: globe telecom PH

Re: messages stored on sim deleted after battery pull?

Hi,hmthepirate:
Apologies for the late reply. The older and recent messages stored on sim for a particular contact was what's deleted. Now I don't wanna do a battery pull unless I save messages fr that contact. What could be the problem? Thanks