04-27-2009 02:40 AM
Hello..I recently got a blackberry 8700 and i installed the desktop software package and it went thru the setup and said it was backing my current files up....and then when it finsihed installing it said it was putting them back on.........
Howover when the backup installs from the file on my computor it reaches a error at about 77%
So most of the information has been put back on..however one problem
WHEN I GO TO CLICK ON THE MESSAGING ICON..IT TAKES ABOUT 8 OR 9 CLICKS FOR IT TO ACTIVATE AND I GET A NASTY ERROR FIRST SAYING ..........
UNCAUGHT EXCEPTION APPLICATION
g_APP (278) IS NOT RESPONDING PROCESS TERMINATED
now you could not imagine how frustrating it is !
Can anyone help please !!! Steve
05-14-2009 12:22 AM
You will need to reload the OS for the devcie.
You have to download the OS from your carriers website first.
That will fix the error. Hopefully it wil also fix the data restore, but I wouldnt count on it.
I'd say the data was corrupted by the corrupt OS, but give it a try - Id try at least three times before giving up, but do the OS reload first.