04-06-2013 02:13 AM
04-12-2013 03:02 PM
Hi Thembalethu and welcome to the BlackBerry Support Community Forums!
Try going into Options>Device>Application Management to remove BBM from your Device. Reboot, via battery pull, then try reinstalling BBM by going to www.blackberry.com/bbm from your BlackBerry Browser.
Let me know if that helps.