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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-06-2013
My Device: Torch 9810
My Carrier: mtn

messenger not working.

So I decided to update my bbm yesterday, and now I'm stuck with a blank blue screen! I keep receiving my notifications,but I can't view them. I have tried rebooting, taking out the b3 and all that. Still nothing. What do I need to do?
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: messenger not working.

Hi Thembalethu and welcome to the BlackBerry Support Community Forums!


Try going into Options>Device>Application Management to remove BBM from your Device. Reboot, via battery pull, then try reinstalling BBM by going to www.blackberry.com/bbm from your BlackBerry Browser.


Let me know if that helps.






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