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New Contributor
Posts: 3
Registered: ‎01-10-2013
My Device: bold 9790
My Carrier: EE

mic

I can not hear the person calling unless i am on speaker phone, if not the calls drop

Guru II
Posts: 21,723
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: mic

Can you be a little more specific? Are you saying the handset speaker doesn't work? So speakerphone works but the speaker where you put your ear doesn't?

Have you removed the battery to reboot the device?

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Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: mic

Yes and try doing a battery pull if you haven't done so yet.

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Posts: 3
Registered: ‎01-10-2013
My Device: bold 9790
My Carrier: EE

Re: mic

I have pulled the battery and it worked a few times then went back. If I get an incoming call I can answear it but can not here anything and the caller can not hear me. But if I press spesaker phone it works I can have a call or make one. Evething else works
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: mic

This could be a software issue.  I am going to recommend a software reload.

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

 

Please use blackberry protect (link is in my signature) to backup your data along with the backup instructions provided on the link above.

 

If you still have mic issues after the software reload, you have to get the hardware checked out by the store.

I think its software because a battery pull fixes it then it acts up again.  If you want, you can get the store to check the hardware first.  Its up to you!

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Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Contributor
Posts: 3
Registered: ‎01-10-2013
My Device: bold 9790
My Carrier: EE

Re: mic

Thank you. I will try this today!
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: mic

Good deal. Keep us posted.
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________