01-20-2011 09:02 AM
I've just received my blackberry torch 9800. I bought it on ebay and did not see it is an enterprise phone.
I don't have an enterprise account and I would like to find out an option to "restore" it or to "enable" personal feature such as email (google mail) configuration.
I'm new to blackberry and I would appreciate any comments and help.
Solved! Go to Solution.
01-20-2011 03:55 PM
Hi and Welcome to the Forums!
First, how, exactly, do you believe it to be an Enterprise BB? Some specific screen? Some other indication?
01-20-2011 04:12 PM
thanks a lot.
when configuring the email a screen pops up requiring an email and an activation code.
I want to setup gmail accounts but no way to find them out.
01-20-2011 04:22 PM
Ahhh yes...as I suspected...it's not that the BB is configured for Enterprise, it's that it's not yet configured for Personal email...
To use the proprietary RIM Push email capability, you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.
01-20-2011 04:30 PM
You are most welcome...enjoy!