12-05-2012 01:25 PM
Welcome to the BlackBerry Support Community.
Here is a KB article that may help you out with the missing BlackBerry App World icon. "BlackBerry App World icon is missing after upgrading to BlackBerry App World 126.96.36.199 to 188.8.131.52" http://bbry.lv/SPblgT
Please let me know if this helps with the icon and if you are still receiving the error message.
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01-07-2013 01:04 PM
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo