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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎05-11-2013
My Device: Torch 9800
My Carrier: Blckberry

missing files

Hi, can some1 pls help me, i connect my fone to my laptop not knowing my laptop has a virus on it. Basically what it does is, it hides all my media files so I'm unable to view pictures, videos or listen to any music. What do I need to do to fix this
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: missing files

Hello MattY27


Welcome to BlackBerry Support Forums


Where those files are stored , On device Memory or on your Media Card ?


If those are stored on your Media Card then first be sure that you have activated Mass Storage Mode on your device then and conncet your device to a PC and use Window Explorer to transfer files between your media card and your computer.


KB13564 : How to Enable or Disable mass storage on the BlackBerry smartphone .


Or try this :

KB29523  : How to manually transfer files between a BlackBerry smartphone and a Windows computer



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New Member
Posts: 1
Registered: ‎09-27-2014
My Device: Blackberry Z10
My Carrier: Globe

Re: missing files

try searching for your files first. you might want to try  KrojamSoft FilesSearch program ...