Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
Contributor
Posts: 14
Registered: ‎12-16-2011
My Device: Torch 9800
My Carrier: Plus

missing messages

I use several mail accounts which forward incoming mail to 1 gmail account.

This gmail account is configured as BIS on my BB9800.

 

Since a week or 2, I see incoming messages on my BB, but I don't see them in my gmail inbox. This happens not to all messages, but seems to happen randomly.

 

It seems to happen with all accounts that are forwarded.

 

Anyone an idea how this happens? Did gmail change something in it's settings?

Hall of Famer III
Posts: 57,545
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: missing messages

Hello,

That indeed is a bit odd. Have you checked, via the GMail webmail interface, all labels/folders, especially "All Mail"? It would be quite odd indeed for an item to exist on the device but never at Gmail at all. Please triple check very carefully.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 14
Registered: ‎12-16-2011
My Device: Torch 9800
My Carrier: Plus

Re: missing messages

Problem solved.

 

I did some testing with the automatic filters in Google Labs. After disabling the filters in Labs, there were still some filters active, among others a filter that send mail to All Mail instead of to my Inbox.

Hall of Famer III
Posts: 57,545
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: missing messages

Excellent find! Indeed, the BB will only reflect what is in Inbox, not what is in "All Mail".

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................