09-25-2013 09:55 PM
09-26-2013 01:56 PM
Knowing nothing more than what you have told us, all I can say is that one of those may have been delivered to you but was actually used before (regardless of the apparent condition of the box). Either that, or only one of them is properly registered to your carrier data network.
The place of manufacture is irrelevant. MMS requires a Service Book to function, and Service Books are delivered to the device from the carrier data network when you subscribe to an adequate plan so as to enable the services you desire. Truly brand new BBs have no Service Books on them, and receive them once properly activated on the carrier network. Used BBs that have not been properly cleansed could have Service Books left on them from the prior owner (along with a whole host of other potential issues with used BBs not being properly prepared for resale).
The first question is -- are other voice-level services (e.g., phone calls, voice mail, SMS) working fine from your intended carrier? If so, then they are at least properly unlocked from any alternate carrier that they may have been previously tied to.
The next steps are these. With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
09-26-2013 09:41 PM
09-27-2013 10:07 AM
Thanks, I think my own brain has a memory leak. Anyway I have not yet activated the phone or data service on either phone yet...just have not had time....I assume I have to go to a Verizon store to do it.
Ah yes, the functionality of any services of course requires being activated on the carrier network. I am surprised that the one device can function for MMS however...then again, you didn't exactly say that in your initial post, I merely assumed it from the words you used. I could have been wrong.
So yes do proceed getting both devices activated before you concern yourself with the functionality of any services. They should be able to do it in a VZW store.
Both phones are supposed to be Verizon ready, but inside one of them I see that T Mobile is the one it is set for even though the back of the case says Verizon.
I don't quite understand that...how exactly are you seeing that one is set for TMO?
The phone is supposed to be unlocked whatever that means.
When every BB device is originally manufactured, it is locked to one specific carrier in the world, and cannot function on any other carrier until it is unlocked. Even then, it still can only be used on carriers that use radio frequencies/technologies with which it is capable of supporting. You can read up more about that here:
You can often determine the carrier for which a BB was originally manufactured for by the initial boot-up splash screen...many carriers have BB place a splash screen for the carrier into the boot-up sequence. It is important to understand that, even properly unlocked, that carrier splash screen (if it exists) will always display at boot up, regardless of the state of unlocking or the carrier on which you are actually using the device.
Based on what you've described, it's possible that one of your devices was manufactured for VZW and the other for TMO. If, by what you said, you were referring to the splash screens as indication of carrier, and one of those shows TMO, then indeed that one was originally manufactured for TMO, and they have simply changed the case/housing/etc. to one with VZW stickers. Such is, IMHO, a bit of a deceptive practice. Hopefully you will have no troubles getting these activated on VZW.
09-27-2013 10:09 AM