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New Contributor
Posts: 2
Registered: ‎08-19-2013
My Device: Curve 8520
My Carrier: *

money deducted from account but no email from supplier what to do?

From my BB ID I had tried to purchase Cache claner advance; while doing so I got a message on screen "There is a probelm with your credit card authorisation. Please try again or visti blackberry.com/appworld/support for more information. (Error Id:11000)" however while visiting bank account money had been deducted!!

 

Kindly advies what to do??

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: money deducted from account but no email from supplier what to do?

Hey hiroshan,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to resolve the Error ID: 11000: www.blackberry.com/btsc/KB28192

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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Highlighted
New Contributor
Posts: 2
Registered: ‎08-19-2013
My Device: Curve 8520
My Carrier: *

Re: money deducted from account but no email from supplier what to do?

Hi ViciousFerret;

 

thanks for your response, but my problem is not only to get error message, indeed while attempting for purchase of an application money get deducted from my account but I had not got application or even order ID byt which I can get back the money.