05-11-2013 06:45 AM - last edited on 05-11-2013 06:56 AM by PatL
I got my Blackberry a few moths ago and it is giving me major problems
it all started a week since i got it , the trackpad ... we dont live in a City
so i couldnt get it fixed .... then when im chattin or something it gives me
a white screen and it switches off .... NOW when i started it The trackpad doesnt
work at all !!! and when i try to charge it (then i could atleast recieve calls) it Gives me
a battery with a red cross thru wich i presume means "NO BATTERY" .... i sent it
in to get fixed ... a few weeks later i got it back and geuss what... STIL NOT
WORKING .... i am losing my patience with blackberry and i know here in South Africa they
are losing lots of customers due to issues like these .... if anyone replies please reply to my email address
Thanks in advance
05-14-2013 04:04 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest creating a full backup of your data and then follow the steps in these KB articles to fix the trackpad and performance issues: www.blackberry.com/btsc/KB29640 and www.blackberry.com/btsc/KB11320
Let me know if you have any more questions.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!