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New Member
Posts: 1
Registered: ‎07-08-2013
My Device: 9860
My Carrier: airtel

motherboard issue

dear Customer care,

 

i have purchased the bb 9860 1.5 yrs back. all of a sudden the bb switched and was not rebooting. it will show booting until 70% and stuck there. given to service center to update the software. they said mother board issue, some manufacturing defect.

 

who will resolve this. is there anyone responsible in BB whom we can contact for such cases. please let me know.

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: motherboard issue

This is not BlackBerry Customer Care.

 

This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.

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New Member
Posts: 616
Registered: ‎04-29-2010
My Device: Z10-STL100-4
My Carrier: Verizon

Re: motherboard issue

Its proably the on board RAM has gone bad. It happened to me. If you have an additional warranty then it can be fixed or replaced. If not and your service provider won't do anything your are SOL.
THE BITTERNESS OF POOR QUALITY, LINGERS LONG AFTER THE CHEAPNESS OF PRICE, IS SOON FORGOTTEN.