Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎02-25-2011
My Device: Torch 9800
My Carrier: at&t

moving email from one bb to another

I just bought a Torch 9800 from at&t.  had a Curve from MetroPCS.  email worked great on the Curve but can't get it set up on the torch.  the personal email option doesn't even show up in the email account setup--only the enterprise option is there.  i used bb desktop to transfer data from the curve to the torch.  anybody know how to get my personal email account moved to the new bb?

Posts: 94,236
Likes: 24,335
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: moving email from one bb to another

You didn't say, but did you use the Switch Device Wizard to move all the data and messages from the old to the new? if not, use that.

 

Likewise, to get the personal email setup icon, make sure the PIN of the new device is registered with ATT, and that you have THE BlackBerry Data plan on your ATT account.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code