02-24-2009 08:08 PM
Why have my ringtones acquired the extension .rem? Three ringtones I downloaded from T-mobile were working fine when I first installed them. Now they have ceased working. When I checked the directory of the card, I found that they have changed from .mp3 files to .mp3.rem files. They are no longer recognizable by the phone or the computer, and deleting the .rem extension does not help.
03-11-2009 05:37 PM
06-06-2010 12:12 PM
05-23-2013 04:12 AM
05-23-2013 05:19 AM
Please read this article from the public knowledge base:
KB11963 How to change the setting for Content Protection on the BlackBerry smartphone
05-23-2013 06:22 AM
05-24-2013 01:47 PM
05-24-2013 03:01 PM
Yes, a .rem file is a file that's been encrypted by the Blackberry when the user has turned encryption on. It can't show up on it's own. Removing the extension won't do anything. BBOS encryption settings are located in Options>Security>Encryption.
Are these files on your media card? If so, and the mode originally used to protect the media card was "Device Password," the media card files will be accessible in any BlackBerry if you know the password that was used to encrypt the card. Take out the card and put it back in (or restart the Blackberry) to see if a prompt appears to enter the password originally used to encrypt the card. If the card files were originally encrypted using either of the other two modes ("Device Key" or "Device Passsword & Device Key"), the files will only be accessible in the Blackberry that they were encrypted in ... so long as that Blackberry has not been subjected to a security wipe. If the card was encrypted using the "Device Password" mode, and you don't know the password, a company called Elcomsoft makes software that can be used to brute force the media card and obtain the password. If the BlackBerry that was used to encrypt the card has undergone a security wipe, and the card was encrypted using one of the modes that uses a Device Key, the only way I can think of that might give access to the encrypted files involves a backup you made when the card was in use with those settings. I haven't tried this, but I would think if you loaded a backup from the time the card was encrypted with those settings and remembered the password in use at that time, you might actually get access to the files, as the backup has the content protection keys, etc. to make it all work.