Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 6
Registered: ‎08-26-2008
My Device: Not Specified


Hello !


I just got a problem... I transfered mp4 vids to my bb curve BUT, I can only listen the audio but cant watch the vid ! just audio...


Anyone has an idea why ??? What can I do ?


Thanks a lot !  

Forums Advisor III
Posts: 1,267
Registered: ‎06-19-2008
My Device: AT&T BOLD OS

Re: mp4

Hello. What operating system are you running on your BB? To find out go to options then about. It will have a number that looks like this 4.x.x.xxx. Please let us know.
~Lorrie~ Master of All Things Blackberry!
New Contributor
Posts: 6
Registered: ‎08-26-2008
My Device: Not Specified

Re: mp4

Hum.... it says


Smiley Indifferent 

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: mp4


when you have a video, there is a video codec and an audio codec. The file you are trying to view has an audio codec that the Blackberry can read, and a video codec that the blackberry cannot read.

here is the list of codecs that the blackberry can read :



If you download GSpot Appliance for windows, and read the video file with it, it will tell you the name of the video codec. I'm sure it is not supported by Blackberry.


==> if you really want to watch that video with your blackberry, you'll have to convert it to a compatible format. You can do so very easily by reading this discussion :


The search box on top-right of this page is your true friend, and the public Knowledge Base too: