05-09-2013 02:27 AM
I updated the 7.1 os and it took me to multilanguage and input method. i had once successful set up. anyway, now it seemed disappeared on the phone, and on the PC desktop software doesn't show language. I did delete the OSI and reinstall, the problem the same. I want he multilanguage and other language input method. Any suggestion? Please be advised.
Solved! Go to Solution.
05-09-2013 01:04 PM
05-09-2013 06:57 PM
Thx. The first two lines are BB 7.1.0 software and App. software. But all dimed as Aquired and Available. I couldn't change anything. and there have a red Star at the front. No idea what does it mean. Please be advised. I try to update the OS with the device connected, but it comes up to the point saying that the error of internet connection problem...stop there. I have no idea.
05-09-2013 07:36 PM
OK...that now makes sense...the automatic method is sensing your BB and installed OS level, but it is not able to properly download what it needs from the Internet to continue. And the red star means that there is an update it wants to offer you, but again it's having trouble downloading what it needs.
So, what you need to do is to defeat the automatic method and instead force things. The simplest way is to, on a PC (you cannot do this on MAC):
1) Uninstall, from your PC, any BB OS packages
2) Make sure you have the BB Desktop Software already installed
3) Download and install, to your PC, the BB OS package you desire:
4) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
5) Launch the Desktop Software and connect your BB
If you chose to update your BB OS, then the software should immediately offer you the OS package you installed to your PC, before you can do anything else. If, during the process, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you chose your exact same BB OS package that is already running on your BB, then you should be able to proceed with installing the languages you desire (assuming, based on the Localization KB, you installed the proper BB OS package that includes your desired language).
Don't forget to backup.
Good luck and let us know!
05-10-2013 03:39 AM
You are Genius. I just followed your instruction step by step...even took me more than an hour, all problem fixed. Thanks for your help.
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