11-13-2008 06:14 PM
11-13-2008 06:50 PM
Hi and welcome to the forums,
As it is a New phone,I would return it, you could very well have a hardware problem.
If you use the desktop software, Switch device wizard can transfer your data directly to the new phone.
Here is the procedure:
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
11-13-2008 11:13 PM
I have had my new U.S. Bold for about a week now, and the mute key on mine is working fine, so far anyway. It is a little tough to click once in a while (I need to get my finger at the right angle and actually press it enough to click), but as I get used to it it seems to be getting easier and easier. I can press any key on the front of the Bold and it shows the home page but if I try to do anything it prompts me to hit the mute key again to get out of standby. I do so, and can then work it again. This last part seems to be intentional, and actually seems a good idea in that I can hit a key if the phone rings and see who is calling, even if I don't take it out of standby (As I type this I realize it may come out of standby automatically if the phone rings, so I'll check that one out).
It sounds like your phone isn't working correctly, so maybe you should return it; but if you do, have them try it in case it is something you are doing wrong and are not aware of.
11-22-2008 05:00 PM - edited 11-22-2008 05:01 PM
Please resolve the thread, OK?
04-19-2010 11:35 AM
Same problem here. The mute key works for all other functions ie. mute, music play/pause. However, it doesn't allow me to go into or come out of stand-by. I recently updated my BB as per desktop managers request.