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New Member
Posts: 1
Registered: ‎03-21-2012
My Device: 9670 Bold
My Carrier: sprint

my 6 year old locked me out of my phone

what do I do? My 6 yo changed my password and my phoneis locked.Ant ideas out of this mess

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: my 6 year old locked me out of my phone

Hey pyschopunk,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

The only way to reset the password to unlock the BlackBerry® is to place it incorrectly 10 times and then it will erase all data and you can create a new password.

 

Let me know if you have any more questions.

 


-ViciousFerret


 


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New Contributor
Posts: 2
Registered: ‎06-13-2012
My Device: Bold 9000
My Carrier: ATT

Re: my 6 year old locked me out of my phone

What do you mean "erase data"?  Does that mean you loose all your phone numbers, etc if you sign in 10 times to get a new password and unlock the phone?

Diane Mann
Hall of Famer III
Posts: 59,065
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: my 6 year old locked me out of my phone

[ Edited ]

dmann296 wrote:

What do you mean "erase data"?  Does that mean you loose all your phone numbers, etc if you sign in 10 times to get a new password and unlock the phone?


Hi and Welcome to the Community!

 

That is exactly what it means. BBs are highly secure, and the most important part for security is over the data that they contain...the device itself is secondary in this regard. Hence, if the password is entered wrongly 10 times, all user data is wiped clean, so as to protect that data from prying eyes (loss, theft, etc.).

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data

That is simply one of the best security features that the BB can have. Reading this forum, you will find tons of posts where folks lost or had their BB stolen, but had no security features enabled...pity the poor folks who they had as contacts in their address book. Only that password, created by the end user, can be used to unlock the BB...there is no "backdoor" or "master" password to override this security setting.

 

The specific situation discussed in this thread is indeed an unfortunate side effect of the high security that BBs have...but to do less would be to lessen the level of security, which is not (so far) something RIM wishes to do (rightly, in my mind).

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎06-13-2012
My Device: Bold 9000
My Carrier: ATT

Re: my 6 year old locked me out of my phone

Thanks, but sad.
Diane Mann