04-20-2013 08:24 AM
my contacts suddenyl disappeared and i found a back up that wasnt very recent.... i restored it.. however...
i updated my software (and i regret that) and im trying to start my BBM and the message that i receive is cannot access BBM services. check that your device data and time is correctly set, and try again,,,, and my date and time are set correctly ..... and its driving me crazy... how can i fix this????????????????????????????
04-21-2013 06:19 PM
Actually, if you are patient you might receive help. Do please recognize that this is a volunteer-contributed user-to-user community...it has nothing whatsoever to do with your formal paid support, and all of the volunteers likewise have their lives to live...so patience can be helpful in receiving help.
I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you!
Good luck and let us know!