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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎11-20-2012
My Device: BB Torch 9860
My Carrier: Sun Cellular

my BB wont start up

i have a 5month old bb torch 9860. my dad bought it from dubai, and was brand new. it was all working fine until last month. i had the wifi on and had been surfing the net on it. but the internet connection was pretty slow that time so i prefer using the computer. and i wasnt able to exit my phone from the net and just placed it on the bed. when i went back to check my phone, it was not booting up and no red flashing at the top of it. so i charge it overnight thinking that the battery might have been totally draint. the next morning i checked my phone and just same thing. so i charged it again for 5hours, but no red light on top and no light on the screen. Tried to remove the battery for quite sometime, and just same thing. Its has been a month since the last time i was able to use it. so  I really dont know what to do. can anyone please help me. thanks Smiley Happy

Hall of Famer III
Posts: 58,818
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: my BB wont start up

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.

It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎11-20-2012
My Device: BB Torch 9860
My Carrier: Sun Cellular

Re: my BB wont start up

thanks! i'll do that. i'll give you an update about it Smiley Happy