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Contributor
Posts: 18
Registered: ‎01-14-2013
My Device: Bold 9930
My Carrier: blackberrry

my BlackBerry 9930 fails to boot

I have tried several ways but it wasnt successful, it usually tells me fails to reconnect to JVM while updating the OS via desktop manager. how can i do this plsss HELP!!!

Posts: 95,147
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my BlackBerry 9930 fails to boot

1. Try connecting your USB cable to a different USB port on the rear of your PC, not a front USB port and not a USB hub.

 

2. Who is your mobile provider... you have 'blackberry' listed in your profile, and that's the manufacturer. Who do you have your mobile network service with?

 

3. EXACTLY what are you doing when you get that "failed to connect to JVM error?



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Contributor
Posts: 18
Registered: ‎01-14-2013
My Device: Bold 9930
My Carrier: blackberrry

Re: my BlackBerry 9930 fails to boot

1. i used all the USB port and different USB cables
2. MTN
3. trying to update the OS using desktop manger
Posts: 95,147
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my BlackBerry 9930 fails to boot

Try this:

 

First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp

Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.

1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." (You might have another Vendor.xml file hiding on your computer. Open Windows Explorer and under the Organize button (on Windows 7, there are similar tools for Vista and XP) click on "Folder and search options." Under the View tab, make sure that your computer is set to show hidden folders and files. Once you've done this, search your C:\ drive for "Vendor.xml".)
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

**Starting with the later OS6 releases, there are now three copies of VENDOR.XML
C:\Program Files\Common Files\Research In Motion\AppLoader (for 32-bit Windows XP/Vista/7)
==========OR============
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader (for 64-bit Windows Vista/7)
C:\Documents and Settings\*name*\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
C:\Documents and Settings\*name*\Application Data\Research In Motion\BlackBerry\Loader XML
You can also just search for VENDOR.XML. Make sure that you choose ADVANCED SEARCH and include hidden files. It should show the file in at three locations. Delete every copy that it finds.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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Contributor
Posts: 18
Registered: ‎01-14-2013
My Device: Bold 9930
My Carrier: blackberrry

Re: my BlackBerry 9930 fails to boot

 
Contributor
Posts: 18
Registered: ‎01-14-2013
My Device: Bold 9930
My Carrier: blackberrry

Re: my BlackBerry 9930 fails to boot

my device stays connected for just 8-10sec (i.e it will not allow me to do back up), secondly i only see loader (application) not loader.exe as you've mentioned above
Contributor
Posts: 18
Registered: ‎01-14-2013
My Device: Bold 9930
My Carrier: blackberrry

Re: my BlackBerry 9930 fails to boot

and with the OS link above, i downloaded it, installed it then i run the loader as you said, but it could not go (net) further due to the phone's unstable (not booting). and i've deleted all the vendor.xml files too
Posts: 95,147
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my BlackBerry 9930 fails to boot

Try it with the battery out, and once it connects place the battery in.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 18
Registered: ‎01-14-2013
My Device: Bold 9930
My Carrier: blackberrry

Re: my BlackBerry 9930 fails to boot

it passes the Erasing Application>initializing but it fails to proceed from reconnecting to JVM
Posts: 95,147
Likes: 24,498
Solutions: 6,377
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my BlackBerry 9930 fails to boot

Ok, Can you try this using a different PC?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code