02-16-2013 11:17 PM
Check the below knowledgebase article -
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02-17-2013 02:51 AM
Welcome to BlackBerry Support Forums
Have you tried to reset your Password as from the link as tanzim provided ! Are you getting any error while doing so ? There are ways to change or reset our BlackBerry ID username but to do that you must have access to your Username as well as password .
If you don't have access to the username or the email or if that email that you used is an Invalid one that you used to create your BlackBerry ID then there is no other way but have to create a new BlackBerry ID but in this process you will loose access to any paid apps if you have purchased ,
But if you are having problem in reseting the password just because you forgot or unable to recall the username or the email that you used then try this KB to know the username and then reset the password :
KB28684 : How to confirm a BlackBerry ID username
If that fails then first do a Backup of your device , then refer to this KB and create a new BlackBerry ID using a valid email .
KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.
02-17-2013 03:06 AM