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New Contributor
Posts: 3
Registered: ‎02-16-2013
My Device: 9800 v600242
My Carrier: optus

my app world log o won't work how do I reset

updated appworld lost it downloaded nothing and my sign in keeps saying wrong how do I reset
Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: my app world log o won't work how do I reset

Hi rws1968,

 

Check the below knowledgebase article -

 

 

tanzim                                                                                  
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New Contributor
Posts: 3
Registered: ‎02-16-2013
My Device: 9800 v600242
My Carrier: optus

Re: my app world log o won't work how do I reset

Ty but ivedone that and still wrong how do I change username please
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my app world log o won't work how do I reset

Hi rws1968

 

Welcome to BlackBerry Support Forums

 

              Have you tried to reset your Password as from the link as tanzim provided ! Are you getting any error while doing so ? There are ways to change or reset our BlackBerry ID username but to do that you must have access to your Username as well as password . 

 

              If you don't have access to the username or the email or if that email that you used is an Invalid one that you used to create your BlackBerry ID then there is no other way but have to create a new BlackBerry ID but in this process you will loose access to any paid apps if you have purchased ,

 

But if you are having problem in reseting the password just because you forgot or  unable to recall the username or the email that you used then try this KB to know the username and then reset the password :

 

KB28684 : How to confirm a BlackBerry ID username

 

If that fails then first do a Backup of your device , then refer to this KB and create a new BlackBerry ID using a valid email .

 

KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.

 

 

 

 

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New Contributor
Posts: 3
Registered: ‎02-16-2013
My Device: 9800 v600242
My Carrier: optus

Re: my app world log o won't work how do I reset

Ty yes I've tried all that just can't get any. Where
Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my app world log o won't work how do I reset

Hi rws1968

If you tried everything then do a backup of your device and follow the above mention knowledge Base to create a new BlackBerry I'd
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.