01-31-2013 11:41 AM
Hi, my blackberry protect is currently set up to do daily backups as i have an issue with my phone... however, i only have access to the last 4 backups everytime. I checked the website to see if they are accesible here, but they aren't either, which means that effectively all my data is getting lost sooner or later.
The problem is that, for some reason my Blackberry keeps deleting all my text messages and emails every other day. IT's nothing to do with the settings, as i've checked and taken it to the insurance company and had it all tested. I even received a new phone, but this keeps doing just the same. no one understands why. Blackberry protect is the only tool allowing me to get back my messages, however having the backups dissappear every 4 days, doesnt help...
This situation is just a joke and very desperating. Any idea why either or both issues are happening, would be much appreciated.
02-02-2013 03:13 PM
Hi and Welcome to the Community!
Blackberry protect is the only tool allowing me to get back my messages
That is not quite accurate...see this:
Further, see this KB to learn that 4 backups retained by Protect is WAD -- Working As Designed:
Further still, see these for possible reasons "why" messages are being deleted on your device: