09-16-2013 08:08 AM
my bb 9380 won't turn on while the screen shows one battery sign with red cross mark ( not charging sign ), i think the battery drained and switch it for charging but it will show only not charging sign . i bought this phone before 9 months, whats the solution for this ?
09-16-2013 11:12 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!