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Contributor
Posts: 31
Registered: ‎03-31-2013
My Device: torch 9810
My Carrier: airtel
Accepted Solution

my bb 9900 (white) not showing imei

Need help, when I try to check the imei/serial of my phone by typing *#06# my phone responds with "unsupported service". Is it that my phone is not genuine or something is just wrong with it. By the way I bought it 4 days ago.
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: my bb 9900 (white) not showing imei

Hello,

 

What you describe sounds like it must be supported by your carrier in order to function...if they do not support it, then it does not work. But, that means nothing other than that key sequence is not carrier supported...it does not mean anything specific about your device. Instead, refer:

  • KB05026 How to locate the PIN, IMEI number, ESN, or MEID number on the BlackBerry smartphone

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 31
Registered: ‎03-31-2013
My Device: torch 9810
My Carrier: airtel

Re: my bb 9900 (white) not showing imei

And is there any difference between the normal bb9900 with one hole/LED indicator and the one that has two, one hole similar and next to the LED indicator so called the Proximity sensor (something like a front camera) and the LED indicator itself. My bb9900 has two and I'm afraid it may not be a genuine bb phone. Please advice
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: my bb 9900 (white) not showing imei

Sorry, I have no idea about that level of detail for your specific device.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................