11-09-2012 01:38 PM
I noticed that my bb torch 9810 phone developed a plain white screen in the morning,with all graphics (theme) lost.
All icons are reduced in size and i cant play media files, the bb messenger is not working.I receive calls, i receive sms alerts but cant check my inbox.
11-09-2012 08:38 PM
11-09-2012 10:09 PM
Reloading your OS is never a bad idea but it's a big step to take as a first step.
Before reloading your OS, try a simple battery pull. Remove your battery while your phone is powered on then replace it.
Let us know if that helps you.
11-13-2012 01:21 PM
I have downloaded the OS7.1+ and gone tthrough the instructions provided via your link http://supportforums.blackberry.com/t5/Device-soft
microsoft visual c++ rutime library
this application has requested the runtime to terminate it in an unusual way please contact the applications support team for more information.