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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎07-18-2013
My Device: 9790 bold
My Carrier: 1200

my bbm contacts won't be restored. why is that?

Every time I restore my bbm contact list I get this msg and the restore doesn't work.
Feed back pls.

Content-Type: text/plain
Content-Transfer-Encoding: 7bit


Thank you for using BlackBerry Messenger. To help prevent unauthorised use of this email address, we need to confirm its ownership. Please ensure that your BlackBerry is turned on to complete the registration. This email will be automatically processed by BlackBerry Messenger. Please do not delete this email until registration occurs.
If this email is in your Junk mail folder, mark it as "Not Junk". On your BlackBerry Messenger profile screen, click the email address you are trying to register and use the menu key to send the registration again.

Thank you,
BlackBerry Messenger
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: my bbm contacts won't be restored. why is that?

Hey jamilabdr,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Is that email message arriving on the BlackBerry Bold 9780 smartphone?


Also are you able to add contacts via PIN number?


I look forward to your reply.





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New Member
Posts: 1
Registered: ‎10-10-2013
My Device: Curve 9320
My Carrier: Vodacom

Re: my bbm contacts won't be restored. why is that?

I have a 9320 and mine is doing the same thing. As well as I cannot set up more than 1 email address, I have a gmail and a yahoo email address. The only option that comes up when I click on add another email address is to create a blackberry email address. I tried that and the the add another email address it not there anymore once I have the blackberry email address and the yahoo one on my phone. I had 3 email addresses on my torch, why can't I do the same on the 9320? It is really frustrating...