Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Visitor
Posts: 1
Registered: ‎05-05-2012
My Device: bold 9700
My Carrier: orange

my blackberry 9700 keeps going white screen ive updated the os and im still having the same problem???? what can i do???? any help please

 
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: my blackberry 9700 keeps going white screen ive updated the os and im still having the same problem???? what can i do???? any help please

Hello ghost-rufio,

Please complete the following clean application loading process to address the "white screen" issue you are experiencing:

How to perform a clean reload of the BlackBerry Device Software - http://www.blackberry.com/btsc/KB11320

If this fails to resolve the issue, please contact your point of sale for options.

Thank you.


-FB


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click "Accept as a Solution" for posts that have solved your issue(s)!


Highlighted
New Member
Posts: 2
Registered: ‎09-29-2012
My Device: bold 9700
My Carrier: 4165484051

Re: my blackberry 9700 keeps going white screen ive updated the os and im still having the same problem???? what can i do???? any help please

This doen's address the isue