08-18-2013 08:59 PM
Hi, I have a problem where no sound at all is coming from the handset earpiece even when its showing full volume. However if I switch to loudspeaker I can hear everything.
Has anyone else had this problem and does it look like an Hardware issue?
any help appreciated.
08-21-2013 12:01 PM
Welcome to the BlackBerry Support Community.
Thank you for your question regarding the issue you are experiencing with your BlackBerry smartphone speaker.
Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:
In the case that this process fails to resolve the issue, please contact your point of sale for options.
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