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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎08-18-2013
My Device: 9860
My Carrier: globe

my blackberry 9860 earpiece on handset problem :(

Hi, I have a problem where no sound at all is coming from the handset earpiece even when its showing full volume. However if I switch to loudspeaker I can hear everything.
Has anyone else had this problem and does it look like an Hardware issue?


any help appreciated.

Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: my blackberry 9860 earpiece on handset problem :(

Hello sweetjane,

Welcome to the BlackBerry Support Community.


Thank you for your question regarding the issue you are experiencing with your BlackBerry smartphone speaker.


Please backup and perform a reload of your BlackBerry Device Software. For more information on this procedure see the following article:

How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software:

In the case that this process fails to resolve the issue, please contact your point of sale for options.

Thank you.



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