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New Contributor
Posts: 3
Registered: ‎11-07-2012
My Device: 9900
My Carrier: mtn nigeria

my blackberry 9900 got frozen and wont come on again what do i do?

i was playing music with my phone and pinging at the same time all of a suddden it went frozen and refuse to turn on what do i do?

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Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: my blackberry 9900 got frozen and wont come on again what do i do?

Hi tbabs,

 

If removing and reinserting your battery didn't help, please try backing up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.

Hope this helps.


-FS


 


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