10-07-2013 03:33 PM
Hi I'm Rene
I'm new to this community and I was wondering if anybody could help me. I changed my password on e-mail account and I'm trying to do the same on my cel...but it just keeps telling me that I don't have the right password.
Anybody can help
10-07-2013 04:06 PM - edited 10-07-2013 04:07 PM
Don't forget if you're using numbers in your password that you have to use the alt key. I've done this a few times myself where I would not use a cap or correct symbol. If you know you have the right password, I suggest calling your carrier for email support. We can offer a few things to try, but you should check with your carrier first.
10-07-2013 04:16 PM
No problem, let us know if you need more help with it. We can go through deleting and readding the account, just don't want to make things any worse from the beginning!