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New Contributor
Posts: 2
Registered: ‎01-23-2013
My Device: bold 9900
My Carrier: class

my blackberry bold 9900 makes a lot of freezes when i receive and sent on whatsapp

Device info

hey 

i get my blackberry bold 9900 OS 7.0.0

 

it freezes a lot when whatsapp get in use, receive or sent, but when i close the application and restart the device, everything get back in exellent condition

the whatsapp application, is stuck in 2.9.571 version, it shows that i have to update it and when i do the update nothing happened still on the old version with a lot of freezes when i use it. 

NB: this application effect the device with freezes since ever, before it get stuck in that version.

 

Hope you can help me, THANKS

Posts: 94,479
Likes: 24,391
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my blackberry bold 9900 makes a lot of freezes when i receive and sent on whatsapp

The latest version is 2.9.874.

 

Have you tried deleting the current WhatsApp (options > device > application management) and delete the app.

Then, redownload and install.

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New Contributor
Posts: 2
Registered: ‎01-23-2013
My Device: bold 9900
My Carrier: class

Re: my blackberry bold 9900 makes a lot of freezes when i receive and sent on whatsapp

yes i did it and didn't work

the phone is stuck with that old version 

and the application makes trouble and freezes with the phone event before to stucked with that version

Posts: 94,479
Likes: 24,391
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my blackberry bold 9900 makes a lot of freezes when i receive and sent on whatsapp

Try deleting the old version from your BlackBerry and then installing the new version.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Highlighted
New Contributor
Posts: 8
Registered: ‎01-24-2013
My Device: bold 9900
My Carrier: tmobile

Re: my blackberry bold 9900 makes a lot of freezes when i receive and sent on whatsapp

try installing the app from the browser rather than apps world

go to goodle and search "blackberry whatsapp download"

Contributor
Posts: 30
Registered: ‎01-08-2015
My Device: BOLD 9900
My Carrier: mtn

Re: my blackberry bold 9900 makes a lot of freezes when i receive and sent on whatsapp

i am having the same issue so i had to delete my what'sup totally cause i have tried to delete and re download it but anytime it get on my phone, my phone will just hang. pls can you help?

Contributor
Posts: 30
Registered: ‎01-08-2015
My Device: BOLD 9900
My Carrier: mtn

Re: my blackberry bold 9900 makes a lot of freezes when i receive and sent on whatsapp

the new one that happened today is that my phone showed that built in media storage not accessible due to detected errors. do you wish to repair it now? if i click yes, my phone will just hang so i have to remove my phone battery and wen it comes up and show the same message again, i just click no. any solution to that also. thanks

Posts: 94,479
Likes: 24,391
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my blackberry bold 9900 makes a lot of freezes when i receive and sent on whatsapp

@ericmor82 

 

First thing? Check the File Free at Options > Status, what is the number at File Free?

Now, leaving the device powered ON, remove the battery of your device, hold a minute, replace and reboot.
What is the File Free now?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 30
Registered: ‎01-08-2015
My Device: BOLD 9900
My Carrier: mtn

Re: my blackberry bold 9900 makes a lot of freezes when i receive and sent on whatsapp

first, i don't know where to see the file free but when i followed your way of checking, i only have option, devise and status information on my phone and the IMEI is 356841.04.480045.3 why the free memory is 184347808 bytes so i don't know if that is what you asking for, Thanks

Posts: 94,479
Likes: 24,391
Solutions: 6,349
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: my blackberry bold 9900 makes a lot of freezes when i receive and sent on whatsapp

That is exactly what I was asking for. I don't need your IMEI number.
Try this, remove the inserted SD Media card and leave it out and see if the phone hanging stops.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code