04-10-2013 05:07 AM
i have tried so much so upgrade my phone to os 6, but it wont work! it will only let me go on os 5. whilst i have tried so much to get it working! please can someone give me an answer as to why its not working. Thank You
04-10-2013 05:49 AM
Welcome to BlackBerry Support Forums
For BlackBerry Bold 9700 OS 5 is much better then OS 6 , If you update the OS you may face issues like low memory , freezing etc.because it doesn't have enough memory. Still if you wish to update your Bold 9700 to OS 6 you can .
If you're having problem in updating your device software then try a manual update process , to do that follow those simple steps :
1.Locate your Carrier and Download the OS you desire from here BlackBerry Software Download Site
2. Now Double Click on the file that you Downloaded to Install it on your PC
3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
4.Search your C: Drive for any Vendor.xml files and delete them, there may be one or two vendor.xml ( On your PC change your folders option to show hidden files / folders :
5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
Upgrade will continue then After Installation of New OS restore your backup using BlackBerry desktop
Try it and let us know if you feel any problem.