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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎04-10-2013
My Device: blackberry bold 9700
My Carrier: o2 uk

my blackberry bold wont upgrade to 0s 6

i have tried so much so upgrade my phone to os 6, but it wont work! it will only let me go on os 5. whilst i have tried so much to get it working! please can someone give me an answer as to why its not working. Thank You Smiley Sad

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: my blackberry bold wont upgrade to 0s 6

Hi 12erobertss


Welcome to BlackBerry Support Forums


For BlackBerry Bold 9700 OS 5 is much better then OS 6 , If you update the OS you may face issues like low memory , freezing etc.because it doesn't have enough memory. Still if you wish to update your Bold 9700 to OS 6 you can .


If you're having problem in updating your device software then try a manual update process , to do that follow those simple steps :


1.Locate your Carrier and Download the OS you desire from here  BlackBerry Software Download Site

  • (make sure you are downloading for the same model as you have )

2. Now Double Click  on the file that you Downloaded to Install it on your PC


3. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software

  • Then using desktop software perform your full backup of your device.

4.Search your C: Drive for any Vendor.xml files and delete them, there may be one or two vendor.xml ( On your PC change your folders option to show hidden files / folders  :

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML


5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path       will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe


      Upgrade will continue then After Installation of New OS restore your backup using BlackBerry desktop



Try it and let us know if you feel any problem.


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