04-09-2013 09:57 AM
my phone is giving me issues, it keeps goin off, i have bought new battery same thing is happening. its off at the moment for the past 1hour and i am losing client. pls help me.
04-09-2013 11:50 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note please that "new" and "known good" are not necessarily the same...the best test is to find an identical BB that does not have problems, trade batteries and see what happens.
Otherwise, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!