05-20-2013 12:31 PM
everytime i put my battery in my phone the phone almost automatically goes white. when i leave it for a while i can lock my phone, like it goes black when i press the lock button and when i press a button to wake it up, it just goes white! can anyone help me with whats wrong?, or a solution?
05-20-2013 01:25 PM
Welcome to BlackBerry Support Forums
There may be many reason for the issue you're having . It might be a battery issue , a software or even a hardware issue . So first try to arrange a good fully charged BB battery and test it on your device , it will let you know if the problem is within your device or the battery itself , if its because of battery then simply replacing your battery with a new one will resolve your problem .
If its not because of battery then as a next step you should try Reloading / Updating your device OS to rule out any software issue .
Please try those thing , it will let you know where problem is .