09-16-2012 05:17 PM
i am so tired of my phone dying on me and the battery is charged. i have to take battery out and put back in and sometimes that wont even work
09-19-2012 03:32 PM
Hi brenm62 and welcome to the BlackBerry Support Community Forums!
I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:
KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...
KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...