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04-10-2013 10:14 PM
my black berry keep sticking 3/4 i tired every thing taking t the battery amd waiting and even use the app loader and desktop manager and also get it flash twice it work for a few hours then cutout and do the same thing can any one help me
04-11-2013 10:54 AM
Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
04-11-2013 11:24 AM
04-11-2013 12:24 PM
I try it many times still sticking 3/4
OK...so I guess that you mean it could not get into Safe Mode at all.
cud it be the battery tha causing this problem
It could...if you suspect that, then this test can help determine if it's the case:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "known good" and "new" are not the same thing...while rare, a new battery can be defective. Rather, the best (and least costly, btw) method to do this is to find someone with an identical BB that has no problems...trade batteries and see what happens.
Otherwise, you may need to try these more drastic attempts:
Then again, if the problem is hardware, then no amount of anything we can advise you to try yourself will be of use...only evaluation by a qualified technician with the device in their hands can give you a proper diagnosis and estimate (if the cause is hardware).
Good luck and let us know!