02-25-2013 03:23 AM
help! my blackberry 9850 won't trun on! it happened when im charging my phone and somebody from whats app sent a msg. i was about to open that but my fon hang up. it actually hangs a lot of time! so i removed the battery. from then i cannot open my phone. i check on the pc but its not recognize. pls helpp!!! tnx
02-25-2013 09:52 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
You also may want to attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Good luck and let us know!
02-25-2013 10:36 AM
02-25-2013 10:39 AM
hi, but how i can do this if my tel does not starts up?
There are 3 separate things I gave you...I do not know which you are referring to...
02-26-2013 01:08 AM
hi, i'm sory,
1: the first and already did not changed anything.
2: the second I did too, tested in 9860 I have another torch, another phone turned on but my phone not.
3:and the safe mode. I do not have to do, because the phone does not start, does not appear the loading bar
none of the three options works, the phone does not start nothing, and is not recognized in app loader, it just flashes the LED
02-26-2013 08:54 AM