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BlackBerry® OS Smartphones

New Contributor
Posts: 9
Registered: ‎08-22-2013
My Device: torch9860
My Carrier: ryadh gallery

my blackberry torch 9860 freezes while rebooting

hello , my blackberry torch 9860 closed suddenly then when i opened it , it freezes during rebooting after loading about 3/4 from the white bar , please i want to know how can i fix it 

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: my blackberry torch 9860 freezes while rebooting

Hey salmaatty,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest following the steps in this KB article to bring the BlackBerry Torch 9860 smartphone back to life: www.blackberry.com/btsc/KB10144


Please note:  Since the BlackBerry Torch 9860 smartphone is not in a working condition, we are unable to create a backup of the data.


Let me know if you have any more questions.





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