08-22-2013 06:45 PM
hello , my blackberry torch 9860 closed suddenly then when i opened it , it freezes during rebooting after loading about 3/4 from the white bar , please i want to know how can i fix it
08-26-2013 01:03 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest following the steps in this KB article to bring the BlackBerry Torch 9860 smartphone back to life: www.blackberry.com/btsc/KB10144
Please note: Since the BlackBerry Torch 9860 smartphone is not in a working condition, we are unable to create a backup of the data.
Let me know if you have any more questions.
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